aTicket vs eTicket vs osTicket

[jure1873]

I'm trying to find the right ticketing app for me and I would like to know what are the differences between aTicket and osTicket?

How is the development going? If aTicket will be useful for me I could help with the development of new functions.

[brett]

I have been locked down on my current server by a php restriction which forbids my eTicket installs from interfacing with the email system due to restrictions on the "escapeshellcmd" or "escapecmdshell" (one of the two) function.

[counterpoint]

You should be able to avoid that by making a small code change. Look at the file ~/inc/functions.php around line 340 where you should find:

PHP Code:

function getmx_from_email($email) {
    list($user,$hostname)=split('@',$email);
    return getmx($hostname);
} 


Change it to:

PHP Code:

function getmx_from_email($email) {
    list($user,$hostname)=split('@',$email);
    return $hostname;
}